Prochroma.co.uk Terms and conditions of use

The following are the full terms and conditions for the use of the prochroma.co.uk website. By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use this website.

1. This website is owned and operated by Prochroma a company based/operating in the United Kingdom and subject to local laws, more specifically the laws of England and Wales. Prochroma is the provider of the products and services offered on this website.

2. This website is intended for personal and non-commercial use only. You may not copy, reproduce, distribute, modify, display, perform, publish, create derivative works from, or otherwise exploit any content, information, or materials on this website without the prior written consent of Prochroma or the respective owners of such content, information, or materials.

3. You may not use this website for any unlawful, fraudulent, or harmful purpose or activity. You may not use this website to transmit or upload any virus, malware, or other harmful code or material. You may not use this website to interfere with or disrupt the operation of this website or any other website or service.

4. You are responsible for ensuring that your computer system and internet connection are compatible with and capable of accessing and using this website. You are also responsible for ensuring that your use of this website complies with all applicable laws and regulations in your jurisdiction.

5. Prochroma reserves the right to modify, suspend, or terminate this website or any part of it at any time without notice or liability to you. Prochroma also reserves the right to change these terms and conditions at any time by posting the updated version on this website. Your continued use of this website after such changes constitutes your acceptance of the new terms and conditions.

6. Prochroma makes no representations or warranties about the accuracy, completeness, reliability, suitability, availability, or quality of the content, information, or materials on this website. All content, information, and materials on this website are provided "as is" and "as available" without any warranty of any kind, either express or implied.

7. Prochroma will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your access to or use of this website or any content, information, or materials on this website. This limitation of liability applies to the fullest extent permitted by law and covers all claims based on contract, tort (including negligence), statute, or otherwise.

8. These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms and conditions or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

These are the full terms and conditions for the prochroma.co.uk retail store website. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

These terms and conditions apply to all orders placed through this website, whether online, by phone, by email or by any other means. These terms and conditions may be changed or updated from time to time without notice. It is your responsibility to check these terms and conditions regularly before placing an order.

The prochroma.co.uk retail store website is owned and operated by Prochroma a company without a physical (bricks and mortar) store. You can contact us by email at info@prochroma.co.uk or by phone at +44 (0)7944289614.

We sell a range of products related to artistic pursuits and paint making. The products displayed on this website are subject to availability and may vary from the images shown. We reserve the right to withdraw or modify any product at any time without prior notice.

The prices of the products are as stated on this website and include VAT where applicable. We reserve the right to change the prices at any time without prior notice. The prices do not include delivery charges, which will be added to your order at checkout.

You can place an order through this website by adding the products you wish to purchase to your shopping basket and following the instructions on the checkout page. You will need to provide us with your name, address, email address, phone number and payment details. You will also need to accept these terms and conditions and our privacy policy.

By placing an order, you confirm that you are over 18 years of age and that you have the legal capacity to enter into a contract with us. You also confirm that the information you provide us is true, accurate and complete.

We will send you an email confirmation of your order as soon as possible after you place it. This email does not constitute acceptance of your order or a contract between us. A contract is only formed when we dispatch your order and send you a dispatch confirmation email.

We accept payment by credit card, debit card or PayPal. We use a secure payment service provider to process your payment, and we do not store your payment details on our servers. Your payment will be debited from your account when we dispatch your order.

We aim to dispatch your order within 2 working days of receiving it, subject to availability and verification of your payment. We will use a reputable delivery/courier service to deliver your order to the address you provide us. We will provide you with a tracking number for your order once it has been dispatched.

We offer free delivery for orders over £65 within the UK mainland. For orders under £65 or outside the UK mainland, we charge a delivery fee based on the weight and destination of your order. You can see the delivery fee for your order at checkout before you place it.

We deliver to most countries worldwide, subject to customs clearance and local regulations. You are responsible for paying any import duties, taxes or fees that may apply to your order in your country. We are not liable for any delays or losses caused by customs or other authorities.

You have the right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right, you must inform us by email at orders@prochroma.co.uk or by phone at +44 (0)7944289614 within the 14-day period. You must also return the products to us unused, in their original condition and packaging within 14 days of informing us of your cancellation.

You are responsible for paying the cost of returning the products to us. We recommend that you use a tracked and insured service, as we are not liable for any products that are lost or damaged in transit.

We will refund you the full amount you paid for the products, minus the original delivery charge if applicable, within 14 days of receiving the products back from you or receiving proof of postage from you. We will use the same payment method that you used to pay for the order.

We reserve the right to deduct a reasonable amount from your refund if the products have been used, damaged or devalued in any way.

If you receive a product that is faulty, damaged or not as described on this website, please contact us by email at orders@prochroma.co.uk or by phone at +44(0)7944289614 within 30 days of receiving it. We will ask you to provide proof of purchase and photos of the product.

We will offer you a replacement product if available or a full refund including the delivery charge if applicable.